Refund Policy

At Woodinq, we pride ourselves on the quality and durability of our handcrafted wooden toys. Our products are meticulously designed for children’s play, combining traditional craftsmanship with child-safe materials to ensure hours of imaginative play. However, it is essential to recognize that, while our toys are built to last, they are not indestructible.

Proper Care and Use

We encourage parents and guardians to supervise playtime and educate children on the proper use of our toys. To maintain the integrity of the toys and ensure their longevity, it is crucial to avoid throwing or dropping them on hard surfaces such as concrete, tiles, and other unforgiving environments. Proper care is not only about preserving the toy; it’s about safeguarding the joy and creativity they bring to your child.

Special Note Regarding Water Exposure:

Our range of wooden toys is designed for imaginative play and is not intended for use in water. Exposure to water can damage the toys and compromise their quality and durability. Therefore, we cannot accept refund requests for products that have been damaged due to contact with water.

Refund Eligibility

We stand behind the quality of our products and offer refunds under the following conditions:

  • Factory Faults or Damage: If a product arrives broken or with a manufacturing defect.
  • Initial Condition: The product must be unused and in its original packaging.
    Submitting a Refund Request

If you believe your product meets the criteria for a refund, please follow the steps below to submit a refund request:

  1. Notification: Contact us within 7 days of delivery to report the issue. Please provide a detailed description of the defect and include photographic evidence where possible.
  2. Review: Our team will review the submitted evidence and may request additional information to assess the refund request.
  3. Outcome: Once your refund request is reviewed, we will inform you of the decision. If approved, we will process the refund according to the original method of payment.

Conditions for Refund Denial

Please be aware that failing to meet any of the above conditions, including damage due to improper use or exposure to water for our “Aquatic Range,” may result in a denial of the refund request. Our policy is designed to ensure fairness to all parties involved while maintaining the high standards of our products.

Contact Information

For any questions or to submit a refund request, please contact us at jaco@woodinq.co.za

We value your trust and satisfaction. Thank you for choosing Woodinq for your child’s imaginative play needs.

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